Bhanjyang Travels Cancellation & Refund Policy
At Bhanjyang Travels, we understand that travel plans can change unexpectedly. Our goal is to make the cancellation and refund process as simple and transparent as possible. Please review the following guidelines to understand the terms and conditions for cancellations and refunds.
Cancellation Policy
- Cancellation Before Departure:
- Full Refund: If you cancel your booking at least 48 hours before the scheduled departure, you will receive a full refund of the ticket price, minus a small processing fee.
- Partial Refund: If you cancel your booking within 48 hours of the scheduled departure but at least 24 hours before departure, you will be eligible for a 50% refund of the ticket price.
- No Refund: Cancellations made within 24 hours of departure are non-refundable. In such cases, no refund will be issued, and the ticket will be considered void.
- No-Show Policy:
- If you do not show up for the bus at the scheduled departure time and have not previously cancelled your ticket, the ticket will be considered void, and no refund will be provided.
- Change of Travel Date:
- If you need to change your travel date, you may do so up to 24 hours before your scheduled departure. A change fee may apply depending on the route and seat availability. Any price difference between the original and new booking will be charged to you.
- Changes made within 24 hours of departure may not be possible and could incur additional fees.
- Refund Processing:
- Refunds will be processed to the original payment method used for the booking. Refunds may take up to 7-10 business days to appear in your account, depending on the payment method and your bank’s processing times.
- In case of any issues with the refund process, please contact our customer support team for assistance.
Special Conditions:
- Refunds Due to Bus Cancellations:
- In the rare event that Bhanjyang Travels needs to cancel a bus service due to unforeseen circumstances (such as weather conditions, mechanical failure, or other emergencies), you will be entitled to a full refund or the option to reschedule your journey at no extra charge. We will notify you as soon as possible if this happens.
- Force Majeure:
- In situations of force majeure (such as natural disasters, strikes, pandemics, or other unforeseen events), we may be unable to provide service. In these cases, you will be offered a full refund or a rescheduling option, depending on the circumstances.
- Group Bookings:
- For group bookings, different cancellation and refund terms may apply. Please contact our customer support team directly for group-specific policies.
How to Cancel Your Booking
To cancel your booking, please follow these steps:
- Visit our website or use the booking platform you used to purchase your ticket.
- Log into your account (if applicable) or find your booking reference.
- Select the option to Cancel your booking.
- Confirm your cancellation request, and you will receive an email confirming the cancellation and refund details.
If you encounter any difficulties or need assistance, you can also contact our customer service team at [Customer Support Email] or call [Phone Number].
Contact Us for More Information
For any further questions regarding cancellations, refunds, or changes to your booking, our customer support team is available to assist you. We’re here to help ensure your travel experience with Bhanjyang Travels is as smooth as possible.
Important Notes:
- Refunds are only applicable to ticket prices and do not include any additional fees (e.g., service fees, booking charges, etc.), unless otherwise stated.
- Our cancellation and refund policy may be subject to changes. We recommend reviewing the policy periodically, especially before booking your travel.
This Cancellation & Refund Policy can be adapted based on your specific business needs. Make sure to update any numbers (like processing fees) or conditions according to the policies that Bhanjyang Travels follows.
